FROZEN YOGHURT

ACAI

EXPRESS GELATO

FREO AUSTRALIA PRIVACY POLICY

Effective Date: 1 May 2025

Last Updated: 1 May 2025

At FREO Australia, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, retain and safeguard your personal information when you interact with us through our stores, website, mobile apps, and loyalty program.
By providing FREO Australia with your personal information, you are agreeing to the terms of FREO Australia’s Privacy Policy and consent to the collection and use of your personal information by FREO Australia.

1. What Information We Collect

We may collect your “personal information” as defined in the Privacy Act, that is – information that can be used to identify you.
As a customer, this can include:
  • Personal and contact details – Name, email address, phone number; dates of birth; social media handles
  • Account information – Loyalty program details, usernames, passwords, information provided through competitions or promotional activities;
  • Transaction history – Purchases made at our stores
  • Device and usage data – IP address, browser type, browser and app activity;
  • Marketing preferences – Your preferences for receiving communication; information about what products you view on our website.
For employment applicants, we may collect and retain information relevant to your application, including:
  • Contact details, including name, age, birthdate, address, phone numbers, and email address.
  • Employment history and any other data submitted as part of your job application.
We only collect personal information that is necessary for our business operations or required by law. You must not provide us with any other person’s information without their express permission, and without ensuring they have read and understood this Privacy Policy.
FREO Australia means all the companies in the FREO Group, including MADF Pty Ltd (ABN 32 668 575 648), FREO Chatswood Pty Ltd, FREO Darling Square Pty Ltd and all of our other related companies.

2. How We Collect Information

We collect your information directly from you in several ways, including:
  • When you sign up for our loyalty program or newsletter
  • When you make a purchase in-store or online
  • When you contact us for any reason via email, social media, or forms on our website
  • Enter a competition or participate in promotional activities
  • When you use our website
  • When you submit any type of application to us, including for employment or to enter competitions
We will not accept, intentionally collect or process personal information of customers under the age of 18 without parental/guardian consent.

3. How We Use Your Information

Your personal information is used for various reasons, including but not limited to:
  • Process transactions
  • Operate and manage the loyalty program
  • Communicate with you regarding updates, offers and promotions;
  • Improve your experience with our website and services;
  • Responding to your enquiries and requests;
  • Business planning, marketing, research and development and quality control
  • Comply with legal obligations
  • Any other purpose communicated to you during the collection of your personal information

4. Disclosure of Information

We do not sell your personal information. However, we may share it with:
  • Partners – Related bodies corporate; company officers and/or employees
  • Service providers – Who assist with our website, payment processing, analytics, or marketing;
  • Legal authorities – If required by law or for protection of our rights
  • Other – Any other person or organisation we tell you about
We will not disclose any of your personal information to any other organisation unless the required by law, permitted by the Privacy Act, or is with your consent. All third-party partners are required to handle your information in accordance with this Privacy Policy and relevant privacy laws.

5. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, interference, modification and unauthorised access.
Your information is stored securely in electronic form and protected using appropriate technical and organisational safeguards.
We will hold your personal information for as long as required for business purposes, or required by law. When your personal information is no longer required to be kept, we will take all steps deemed reasonable to destroy your information.
We remind you that the internet can be insecure and FREO Australia cannot guarantee the security of transmission of information communicated to us online, or that information transmitted to us will not be intercepted during transmission. Any personal information transmitted to us is done at your own risk.

6. Access and Correction

You have the right to access and request correction of your personal information. To do so, please contact us in writing at the email address provided below. We will consider whether amendments can or need to be made.
If we consider that granting access to the information would breach confidentiality, or interfere with another person’s privacy, then we may refuse the request for access.

7. Cookies and Tracking Technologies

Our website may use cookies to enhance your experience and gather anonymous usage data.
Our website may log IP addresses to administer the website and the app, as well as analyse specific trends. If you use any located based services or functionality on our website, then any data collected will be treated in accordance with the terms of this Privacy Policy.
You can choose to disable cookies in your browser settings, and/or delete all cookies used on our website however doing this may mean some features of our website may not function properly.

8. Marketing Communications

By joining our loyalty program THE FREO FAM or signing up on our website, you agree to receive promotional messages from FREO Australia. The purpose of these messages are to inform you of our products and services and upcoming promotions. The promotional messages can be sent in various forms such as email and/or SMS, and will be sent in accordance with the provisions of the applicable law including the Spam Act 2003.
You can opt out at any time by clicking “unsubscribe” in our emails or contacting us directly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the “Last Updated” date at the top.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to make a privacy-related request, please contact:
FREO Australia – Privacy Officer

hello@letsfreo.com

FREO Australia will respond to your request within a reasonable time frame.

If for any reason FREO cannot resolve your request, you have the right to lodge a complaint with:
Office of Australian Information Commissioner

www.oaic.gov.au

enquiries@oaic.gov.au

1300 363 992.

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